Frequently Asked Questions

We understand that you may have questions about our products and services, and we've created our FAQs page to provide you with quick and easy access to answers. From shipping and returns to product details and warranties, our FAQs page covers everything you need to know about shopping with us.

1. How long will it take for my item(s) to be shipped?

Please allow 1-3 business days to process, fulfill, and ship out your order after it’s placed. Once you’ve received your tracking number, please allow 24-48 hours for the tracking number to start updating.

2. I need to start a return, what do I do?

You have 7 days once your items are delivered to email (do not DM)hello@shoprose-lane.comto get your return approved before sending any unused items back. We only accept returns for store credit. Please note that you will be responsible for any shipping fees. If a returned item is found to be used/damaged when returned, your store credit will be rendered void.

3. Can I exchange an item?

Due to limited inventory, unfortunately at this time we do not offer exchanges. However, you may request a return and get store credit that can be used on other items in our shop. Store credit can be used at any time and will not expire.

4. Have a question that’s not on here?

Feel free to email us athello@shoprose-lane.com, or DM us with any questions or concerns you may have! I’ll try my best to get back to you as fast as possible. I work a full time job on top of this, so understand that I have other obligations and will respond as soon as I have the time to.